PRIVACY POLICY
Effective Date: December 2024
Training Twin ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you visit our website, use our services, or engage with us in person or online. Please read this policy carefully. If you do not agree with its terms, please do not use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Name, email address, phone number, and other contact information.
Billing and payment details, including debit or credit card information.
Health information, including medical history, fitness goals, and other data relevant to your personal training.
1.2 Non-Personal Information
IP address, browser type, and operating system when you visit our website.
Aggregated data about website usage and patterns.
2. How We Use Your Information
We use your information for the following purposes:
To provide and improve our personal training services.
To personalise training plans and monitor progress.
To communicate with you regarding appointments, updates, and offers.
To process payments and manage billing.
To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following situations:
3.1 Service Providers
We may share information with trusted third-party vendors who assist us with payment processing, scheduling, and other operational tasks.
3.2 Legal Obligations
We may disclose information as required by law, or if necessary, to protect the rights, property, or safety of our company, clients, or others.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. This includes secure storage systems, encryption of sensitive data, and limited access to personal information to authorised personnel only.
Despite these measures, no security system is completely impenetrable. You acknowledge that any information you share is at your own risk.
5. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
Access, correct, or update your personal information.
Request deletion of your data, subject to legal and contractual obligations.
Restrict or object to the processing of your data.
Data portability, allowing you to request a copy of your data in a structured, commonly used format.
Opt out of marketing communications at any time.
To exercise these rights, please contact us using the details below.
6. Retention of Information
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyse website traffic. You can adjust your browser settings to decline cookies, but this may impact certain functionalities of our website.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of third parties before providing your information.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other circumstances.